Resume

• Consulted with perioperative health systems on First Case On-Time Start (FCOTS) performance improvement, lifting FCOTS rates from 62% to 86% within 90 days through structured DMAIC root-cause analysis, standardized surgeon arrival protocols, and real-time OR huddle dashboards
• Designed and implemented a Preference Card Governance System for a multi-specialty surgical department, driving card accuracy from 75.8% to 94–96% and projecting $880K in annual gross savings with a first-year ROI exceeding 1,100%
• Developed and launched a 22-week Surgical Technology Apprenticeship Program for a large health system, eliminating $1.9M in annual surgical technology traveler spend and returning over $900K in net savings to the operating budget
• Designed OR–SPD Integration protocols including case-signout defect capture forms, T-15 daily readiness huddles, and closed-loop tray defect tracking systems — reducing instrument-related OR delays across all service lines
• Conducted comprehensive surgical case delay analyses using EPIC perioperative data, constructing Pareto charts and delay frequency matrices to identify the vital few causes driving 78% of total OR delay volume
• Developed throughput improvement recommendations for 12-OR surgical departments, identifying parallel processing opportunities and block utilization governance gaps projected to increase daily case capacity by 8–12%
• Designed enterprise Leadership Capability Frameworks from Supervisor to Director level, establishing observable behavioral standards for succession planning, performance management, and leadership selection calibration
• Built visual management board systems for perioperative departments, including OR readiness dashboards, SPD tray defect trackers, and FCOTS trend boards — adopted into daily huddle routines across multiple service lines
• Applied Lean Six Sigma Black Belt methodology (DMAIC) to perioperative quality improvement engagements, producing DPMO calculations, Sigma level assessments, and executive-ready financial models tied to specific operational cost drivers
• Collaborated with healthcare executives, OR directors, service chiefs, and SPD leadership to assess operational gaps, design scalable improvement solutions, and ensure sustainability of results post-engagement

Collaborate with perioperative leadership, surgeons, surgical teams, sterile processing departments, and external operational partners to support efficient operating room workflow, surgical readiness, and patient safety initiatives within a high-volume surgical environment.

• Support perioperative operations through interdisciplinary coordination and surgical workflow management
• Troubleshoot instrumentation, equipment, and case-flow challenges to minimize operational disruption
• Collaborate closely with Sterile Processing and Distribution departments to support surgical throughput and procedural efficiency
• Maintain surgical readiness standards through advanced instrumentation management and sterile field support
• Assist in operational continuity and workflow coordination across multiple surgical specialties
• Support patient safety initiatives through adherence to regulatory, sterility, and procedural standards
• Coordinate scheduling, procurement, and logistical management of specialty instrumentation, vendor-supported equipment, and procedural resources to maintain surgical readiness and minimize case delays
• Facilitate interdepartmental collaboration across the MultiCare Health System network for the borrowing, loaning, tracking, and coordination of surgical instrumentation and specialty equipment

Directed all operational, administrative, accreditation, compliance, workforce development, and strategic planning functions for the Surgical Technology Program. Led faculty operations, regulatory compliance initiatives, clinical partnerships, and continuous quality improvement efforts to maintain high-performing program outcomes.

• Led overall program operations, budgeting, compliance oversight, and workforce development initiatives
• Directed accreditation preparation, regulatory reporting, site review readiness, and compliance management
• Managed faculty recruitment, onboarding, mentorship, supervision, and performance evaluations
• Developed and implemented operational policies and procedures aligned with institutional and accreditation standards
• Oversaw clinical partnerships and affiliation agreements to maintain workforce pipeline continuity
• Facilitated program advisory committees and collaborated with healthcare leadership stakeholders
• Led continuous quality improvement initiatives to strengthen student outcomes, compliance, and operational performance
• Maintained strong relationships with healthcare organizations, leadership teams, and external partners to support recruitment, retention, and workforce development efforts

Provided strategic leadership and operational oversight for all aspects of the Surgical Technology Program, including accreditation compliance, faculty leadership, operational management, quality improvement, student outcomes, and healthcare partnership development.

• Directed program administration, compliance operations, accreditation management, and strategic planning
• Led faculty supervision, operational coordination, mentorship, and team development initiatives
• Developed and maintained curriculum and operational systems aligned with accreditation and industry standards
• Managed program effectiveness initiatives, student achievement metrics, and operational performance outcomes
• Collaborated with healthcare organizations and executive leadership to strengthen workforce pipeline development
• Supported institutional growth initiatives through recruitment, operational planning, and community engagement
• Led process improvement and operational standardization initiatives to strengthen program performance and compliance outcomes
• Maintained ongoing regulatory readiness and accreditation compliance through strategic oversight and documentation management